Frequently asked questions
Please reach us at shopfaunarose@gmail.com if you cannot find an answer to your question.
Where are you based?
We are based in the East Midlands, U.K and all our items are handmade here! We often attend craft fairs and markets where you can check our items out in person. Feel free to follow us on social media to keep updated with all of our events.
How do I order?
Head on over to our 'SHOP' section, browse the different categories and add as many items as you'd like to your cart! When you are ready to check out, click the cart icon to checkout and follow the instructions, fill in the requested details and complete your order!
Where do you ship?
We ship to most countries worldwide!
However, due to the new GPSR shipping & trading regulations, we are currently not able to ship to the EU (including IR) as of December 13th 2024. We can only apologise for the inconvenience and we hope to be able to provide this service again, as soon as more information becomes available.
Returns Policy?
Unfortunately, we are unable to accept returns. If you have any problems with your order, please contact us via email.
